INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Fo sure whatever you see in our store is exactly what you will get.
Where can I view my sales receipt?
Thank you for your purchase! To view your sales receipt, please log in to your account on our website using your registered email and password. Once logged in, navigate to the "My Account" section, and click on "Order History" or "My Orders." Here, you will find a list of your past purchases, and you can view and download your sales receipts for any orders. If you have any further questions or need assistance, please don't hesitate to contact our customer support team. We appreciate your business and are here to help!
How can I return an item?
Thank you for choosing AWT Oil and Lubricant Store. If you need to return an item, please review our return policy on our website to ensure your item is eligible for return. Once confirmed, log in to your account using your registered email and password. Navigate to the "My Account" section and select "Order History" or "My Orders." Find the order containing the item you wish to return, and click on the "Return Item" button. Follow the prompts to complete the return request form. After submitting your request, you will receive detailed instructions on how to send the item back to us. If you have any questions or need further assistance, please contact our customer support team. We are here to help and appreciate your business!
Will you restock items indicated as “out of stock?”
Thank you for your interest in our products! Yes, we strive to restock items indicated as "out of stock" as quickly as possible. Our team is constantly working to replenish inventory and ensure that popular items are available for our valued customers. If you would like to be notified when a specific item is back in stock, please use the "Notify Me" feature on the product page or contact our customer support team. We appreciate your patience and are committed to providing you with the best possible service.
Where can I ship my order?
Thank you for shopping with AWT Oil and Lubricant Store! We currently offer shipping to addresses within Tanzania only. You can ship your order to any valid residential or commercial address in Tanzania. Our convenient shipping methods include cash on delivery and mobile money options like Vodacom. For more details about our shipping policies, please visit the "Shipping Information" page on our website. If you have any questions or need assistance with your order, our customer support team is always here to help. We appreciate your business and look forward to serving you!
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