INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes, all Products on the store are exactly how they are. you will get as you see in the picture
Where can I view my sales receipt?
Once logged in to your Account, navigate to the "My Account" section, and click on "Order History" or "My Orders." Here, you will find a list of your past purchases, and you can view and download your sales receipts for any orders.
How can I return an item?
If you need to return an item, please review our return policy on our website to ensure your item is eligible for return. Once confirmed, log in to your account using your registered email and password. Navigate to the "My Account" section and select "Order History" or "My Orders." Find the order containing the item you wish to return, and click on the "Return Item" button. Follow the prompts to complete the return request form. After submitting your request, you will receive detailed instructions on how to send the item back to us. If you have any questions or need further assistance, please contact our customer support team. We are here to help and appreciate your business!
Will you restock items indicated as “out of stock?”
Yes, we strive to restock items indicated as "out of stock" as quickly as possible. Our team is constantly working to replenish inventory and ensure that popular items are available for our valued customers. If you would like to be notified when a specific item is back in stock, please use the "Notify Me" feature on the product page or contact our customer support team.
Where can I ship my order?
Thank you for shopping with AWT Oil and Lubricant Store! We currently offer shipping to addresses within Tanzania only. You can ship your order to any valid residential or commercial address in Tanzania. Our convenient shipping methods include cash on delivery and mobile money options like M-pesa , Mixx by Yas , Airtel money. We appreciate your business with us and look forward to serving you!
INFORMATION ABOUT US