Return & Refund Policy – AWT & Farasi Oil & Lubricants

Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Eligibility for Returns
To be eligible for a return, your item must be:

  • Unused and in the same condition you received it

  • In its original packaging

Non-returnable items

  • Gift cards

  • Perishable goods

  • Hazardous, flammable, or sanitary products

How to Return

  • Please do not send products back to the manufacturer.

  • Contact us first via our Contact Us page for guidance on returning defective items.

  • You will be responsible for return shipping costs.

Refunds

  • Once your returned item is received and inspected, we will notify you by email about approval or rejection of your refund.

  • Approved refunds will be processed and credited to your original payment method within a few days.

Partial Refunds
Partial refunds may be granted in cases such as:

  • Opened or used products

  • Items not in original condition or missing parts

  • Returns received after 30 days

Exchanges

  • We only replace items if they are defective or damaged.

  • For exchanges, contact us via our Contact Us page.

Gifts

  • Gift returns will be credited to a gift certificate if shipped directly to you.

  • If the gift was shipped to the purchaser first, the refund will go to the original purchaser.

Shipping Returns

  • You are responsible for return shipping costs.

  • Consider using a trackable shipping service for valuable items.

Need Help?
For questions related to refunds or returns, please visit our Contact Us page.